Terms & Conditions — Elysera Luxe

Welcome to Elysera Luxe. By accessing or using our website (www.elyseraluxe.com) and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

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1. Overview

Elysera Luxe (“we”, “us”, “our”) operates this website to provide premium fashion products.
By using our site, you acknowledge and agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

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2. Use of Website

• You must be at least 18 years old to make a purchase.

• You may not use our products or website for any illegal or unauthorized purpose.

• You agree not to transmit viruses, malware, or harmful code through the site.

We reserve the right to refuse service to anyone at any time.

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3. Product Information & Availability

We make every effort to present our products accurately. However:

• Colours may vary slightly due to screen settings and photography.

• Product availability is subject to change without notice.

• We reserve the right to limit quantities or discontinue products at our discretion.

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4. Pricing & Payments

• All prices on our website are in INR (Indian Rupees).

• Prices may change without prior notice.

• Discounts, coupon codes, and offers are applied at checkout and may be withdrawn at any time.

• We accept payments via trusted third-party payment gateways. By paying, you agree to their terms in addition to ours.

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5. Shipping & Delivery

By placing an order, you agree to our Shipping Policy, which outlines:

• Estimated delivery timelines

• Shipping charges

• Tracking information

• Courier delays or delivery failures beyond our control

Elysera Luxe is not liable for delays caused by natural events, operational issues, or incorrect address details provided by the customer.

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6. Returns, Refunds & Exchanges

All return requests will follow the guidelines in our Return & Refund Policy.

• Only unused, unaltered, and eligible items can be returned

• Unboxing video is mandatory

• Refunds are issued as store credit after quality verification

• No exchanges are offered at this time

By purchasing from us, you agree to abide by these conditions.

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7. Order Cancellations

• Orders can be cancelled within 2 hours of placement.

• Once processed or shipped, orders cannot be cancelled.

We reserve the right to cancel orders due to payment failure, suspicious activity, inventory issues, or policy violations.

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8. Intellectual Property

All content on this website—including images, logos, graphics, text, product designs, and brand identity—belongs exclusively to Elysera Luxe.

You may not reproduce, duplicate, modify, sell, or use any material without prior written permission.

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9. Third-Party Services

We may use third-party tools (payment gateways, logistics partners, analytics providers, etc.).
We are not responsible for issues arising from these external services, though we work only with trusted partners.

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10. Limitation of Liability

Elysera Luxe shall not be liable for:

• Any indirect, incidental, or consequential damages

• Losses due to misuse of products

• Delays or failures caused by courier partners or external factors

• Unauthorized use of your account or payment details

Your use of our website is at your sole risk.

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11. Accuracy of Account Information

Customers must provide complete and accurate contact, shipping, and billing details.
We are not responsible for delivery issues caused by incorrect information.

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12. Fraud Prevention

We may monitor orders for fraudulent patterns and reserve the right to:

• Request identity verification

• Cancel suspicious orders

• Block accounts engaging in misconduct

This helps ensure safety for all customers.

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13. Changes to Terms & Policies

We may update these Terms & Conditions at any time.
Changes take effect immediately upon posting on the website. Continued use of our site signifies acceptance of the updated terms.

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14. Governing Law

All transactions and disputes are governed by the laws of India, with jurisdiction in Bhubaneswar, Odisha.

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15. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Email: care@elyseraluxe.com
Phone: +91 9853512292
Address: Elysera Luxe, Nilakantha Nagar, Nayapally, Bhubaneswar – 751012, Odisha, India