Elysera Luxe is a premium fashion label offering thoughtfully curated apparel crafted with elegance, comfort, and meticulous attention to detail.

Simply browse our collection, select your desired product, choose your size, and click Add to Cart.

Proceed to checkout and complete payment through our secure gateway.

Orders can be cancelled within 2 hours of placing them.

After processing, modifications cannot be made.

Yes, COD is available for most pin codes across India.

Please note:

• COD orders are subject to a small COD fee .
  
• Refusal or cancellation of COD orders after dispatch will limit future COD availability for your account.

For Pan-India shipping, we accept multiple secure payment options, including:

• Credit Cards & Debit Cards
  
• UPI (Google Pay, PhonePe, Paytm, etc.)
  
• Net Banking
  
• Wallets (subject to availability)
  
• Cash on Delivery (COD)

For worldwide shipping, we accept multiple secure payment options, including:

• PayPal
• Cards
• Bank transfers
  

All online payments are processed through secure and trusted payment gateways.

In rare cases, a payment may fail due to technical issues or bank delays.

• If the amount is debited but the order is not placed, the amount is usually auto-refunded by your bank within 3–7 working days.
  
• If you do not receive the refund within this timeframe, please contact us at care@elyseraluxe.com with a screenshot of the transaction.
  

Once an order is placed, the payment method cannot be changed.

If you face an issue, please contact us within 2 hours of placing your order, and we’ll assist wherever possible.

A COD order may be cancelled due to:

• Non-serviceable pincode
  
• Multiple failed COD deliveries in the past
  
• Incomplete address or contact details
  
• Courier restrictions
  

If this happens, please place a prepaid order or contact us for assistance.

We accept returns only for wrong, damaged, or defective products.

Return requests must be made within 48 hours of delivery.

Eligibility includes:

• Unused, unaltered product
  
• Tags and packaging intact
  
• Mandatory unboxing video without cuts or pauses

We do not accept return requests for international orders.

Refer to our full Return & Refund Policy for details.

Refunds are issued as store credit after the returned item passes our quality check.

Shipping charges are not refundable.

If your return is approved:

• Refunds are issued as store credit
• Store credit is provided within 3–5 working days after quality check approval
• Shipping and COD charges are non-refundable

We currently do not offer direct exchanges.

However, once you receive store credit from a valid return, you can place a fresh order.

Please record a clear unboxing video and contact us within 24 hours.

Our team will prioritize your case.

Yes, we offer Pan-India shipping through trusted courier partners.

After dispatch, deliveries typically take:

• 3-7 business days for standard shipping
• 1-3 business days for express shipping(if available for your zip code)
• 12-15 business days for international shipping

Timelines may vary for remote locations, festive seasons, or courier delays.

Once shipped, you will receive a tracking link via email/SMS/whatsapp.

You may follow the movement of your parcel in real time.

Yes, we offer Worldwide shipping, with an added shipping cost, through trusted courier partners .