Shipping Policy — Elysera Luxe

At Elysera Luxe, every order is prepared with meticulous care so your pieces arrive beautifully and securely. Please review our shipping terms below.

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1. Order Processing Time

• All orders are processed within 1–3 business days.

• During high-volume periods (festive launches, sales, limited drops), processing may take slightly longer.

• You will receive an email/SMS once your order has been dispatched.

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2. Shipping Methods & Delivery Timeline

We ship across India through trusted delivery partners.

Standard Delivery (Pan-India)

• Estimated delivery within 3–7 business days after dispatch

• Metro cities may receive orders sooner; remote locations may take additional time

Express Delivery (if activated)

• Delivery within 1–3 business days after dispatch

• Applicable for select pin codes only

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or operational challenges.

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3. Shipping Charges

• Shipping fees (if applicable) will be displayed at checkout.

• Free shipping may apply on select orders, based on ongoing offers.

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4. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.
You can track your shipment’s journey in real time using the provided link.

If your tracking link isn’t active immediately, please allow 12–24 hours for the courier system to update.

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5. Incorrect Shipping Information

The customer is responsible for providing accurate shipping details.
Elysera Luxe is not liable for delays or failed deliveries caused by:

• Incorrect address

• Wrong or unreachable phone number

• Unavailable recipient

• Delivery refusal

Reshipping (if applicable) will incur additional shipping charges.

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6. Delivery Attempts & RTO (Return to Origin)

Courier partners typically make two delivery attempts.
If the order returns to us due to:

• Repeated delivery failure

• Non-availability

• Wrong address

• Customer refusal

…the customer may be required to pay reshipping charges to have the order sent again.

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7. Damaged Packages

If your parcel appears tampered with or damaged at delivery:

• Please record an unboxing video before opening

• Contact us within 24 hours at care@elyseraluxe.com

We will assist you immediately.

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8. International Shipping

International shipping is currently not available.
(If you plan to expand globally, I can update this section anytime.)

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9. Contact Us

For shipping-related assistance, reach us at:

Email: care@elyseraluxe.com
Phone: +91 9853512292
Hours: Monday–Saturday, 10 AM – 6 PM IST